Error installing Office 2016 trial | Error: 0-1012 (0)

Today I had trouble installing Office 2016 trial on my Windows 10 computer. When trying to run the installation I got the error message stating:
Error: 0-1012 (0)
I did the following to resolve the issue:

  1. Uninstalled all previous versions of Office applications
  2. Ran the "offscrubc2r.vbs" in the Office 2016 package
    ..\Uninstall\Troubleshoot\offscrubc2r.vbs
  3. Restarted the computer
  4. Ran the installation "ProPlus_en-us_x64.bat" again
    ..\Install_en-us\ProPlus_en-us_x64.bat
Impressions so far:

  • All applications are working
  • Outlook is very slow switching between mail and calendar
  • Excel crashes sometimes during CTRL+mouseclicking

8 comments:

-MA- said...

Thank you so much! This solved my issue regarding Office 2016 (365) installation Error Code 0-1012 (0). I was able to install the preview successfully.

RikardStrand said...

Your welcome. Thanks for leaving a note of it working for you also. :)

Hanny Yeung said...

I ran Microsoft's Fixit uninstaller for my Office 2013 to ensure clean installation however the error 0-1012 still showed up for the 2016 installation. After running the troubleshooting tool bundled with 2016, the installation was successful. Thanks, you've helped a lot.

Dominic Zuckswert said...

I am receiving the same error code via Office 2013 Home & Business setup. Anyone know if there's a fix for that?
Thanks,

Jurriaan Bouman said...

same as Dominic Zuckerwert HELP!!!
we're not paying $120 for another one. My wife needs Office for her studies ... WHAT"S GOING ON!!

bhagyam said...
This comment has been removed by the author.
Julie Lahammer said...

I am having the same problem (Error 0-1012 (0). However, it is a business computer and we are downloading the install directly from Office 365. So I don't have the file you mentioned. Is there somewhere I can download it? I can't even find it on Microsoft's site.

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